At CROGAN Building Maintenance Services, we are committed to delivering high-quality painting services that meet our professional standards. We do not offer refunds for completed work. However, a discount of up to 5% of the total job cost may be applied at the end of the project as a gesture of goodwill and commitment to customer satisfaction. This discount is solely at the discretion of CROGAN Building Maintenance Services and is based on a thorough assessment of the completed work against our internal workmanship, Australian and QBCC Licensing standards.

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To request a review for potential discount consideration, clients must:

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- Notify us within 3 business days of project completion.

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- Provide a detailed description of the concern along with supporting photos if applicable.

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- Allow us the opportunity to inspect and discuss the issue with you.

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We believe in honest communication and will work with you to resolve concerns fairly and professionally. If you have any questions about this policy or would like to discuss a completed project, please contact us directly at 0451 858 653.